• Please check that you provided the following correct details (card number, CVV which are the three digits at the back of your card and the expiry date)

  • Confirm if there are any restrictions from your bank

  • Try another browser or device

  • Kindly register your card for online transactions if you haven’t

  • Alternatively, you can visit other payment options like ‘Pay with Bank’, ‘Pay with GTB 737’, or ‘Pay with USSD’ and follow the subsequent prompts.