Transactions and Payments

Why is my Master, Visa, or Verve Card not working?
Please check that you provided the following correct details (card number, CVV which are the three digits at the back of your card and the expiry date) ...
Mon, 26 Apr, 2021 at 3:16 PM
How Do I Use Buypower?
As a new user, you’d be required to input your mobile number. A signup page will be displayed on your screen where you’ll fill in your name, email address...
Mon, 26 Apr, 2021 at 3:17 PM
Why is my state not on the list?
Buypower is available in all Nigerian states except states under YEDC and BEDC. So if your state isn’t on the list it means you fall under one of these dist...
Mon, 26 Apr, 2021 at 3:18 PM
What payment options can I use on Buypower?
You can pay using either a debit card, bank transfer, GTB 737, or the USSD.
Mon, 26 Apr, 2021 at 3:18 PM
What happens when I’m debited for a failed transaction?
Usually, you’ll get a reversal from your bank within 24 hours. In the unlikely event that you don’t, kindly contact our support team by tapping on the messa...
Mon, 26 Apr, 2021 at 3:19 PM
I’ve been debited but I haven’t gotten my token yet
Kindly wait for a few minutes for us to receive payment from your bank. Check your transaction/order history and email address for your token if you ha...
Mon, 26 Apr, 2021 at 3:26 PM
Why did my transaction fail?
A transaction can fail on Buypower due to your bank’s network issues or when your issuer (bank) is inoperative. For more inquiries kindly contact our suppor...
Mon, 26 Apr, 2021 at 3:26 PM
I bought the same amount for two meters and got different units.
All meters are charged differently based on their band rates and tariff plan (residential R1, commercial and industrial meters). Please check if the fr...
Mon, 26 Apr, 2021 at 3:26 PM