You may have purchased for the wrong meter. Kindly confirm that you’re loading it on the right meter.
For a newly installed meter, you’ll need to load an activation code first. You can get this from your distribution company.
There has been a change in your tariff index. You’ll have to load a key change token first. This can be gotten from your distribution company.
For further assistance, kindly contact our support team by tapping on the message icon located at the bottom right of the home/order page. Or alternatively, call 0908-749-3044.